At Modish Attire Store, we combine premium casualwear with exceptional service. Our shipping and returns processes reflect the same attention to detail we apply to our carefully curated collections of bottoms, jackets, shirts, shorts, and tops.
Shipping Information
We deliver worldwide (excluding some remote areas and parts of Asia) with the following options:
Standard Shipping:
- Carrier: DHL or FedEx
- Cost: £12.95
- Processing time: 1-2 business days
- Delivery time: 10-15 business days after dispatch
Free Shipping:
- Carrier: EMS
- Available for orders over £50
- Processing time: 1-2 business days
- Delivery time: 15-25 business days after dispatch
Our Returns Promise
We accept returns and exchanges within 15 days of delivery. All items must be:
- Unworn and unwashed
- In original condition with all tags attached
- In the original packaging
Important Note: For hygiene reasons, we cannot accept returns on underwear, swimwear, or customized items unless faulty. This policy maintains standards as rigorous as our fabric selection process.
Returns Process
- Initiate Your Return: Email our customer care team at [email protected] with your order number and return request within 15 days of delivery.
- Await Authorization: Our style consultants will respond within 48 hours with return instructions and your RMA number.
- Package Securely: Return items using protective packaging equal to our shipping standards.
- Ship Your Return: Send the package to our Bath headquarters using a tracked service (return shipping is at customer’s expense).
Return Address:
Modish Attire Store Returns
77 Westgate Buildings
Bath, GB BA6R 6CT
Exchange Process
For exchanges, please follow the returns process above, specifying your desired alternative item (subject to availability). We’ll process your exchange with the same attention to detail as our pattern cutting.
Refund Timeline & Methods
Once we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Bank Processing: Additional 5-10 business days depending on your financial institution
Exchange items will be shipped via your original delivery method unless otherwise requested.
Return Shipping Costs
Customers are responsible for return shipping costs, except in cases of incorrect or faulty items. We recommend using a tracked service as we cannot be responsible for lost return packages.
Faulty or Incorrect Items
Should you receive a damaged or incorrect item, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement with the urgency of our express courier service.
Return Request Template
Use this template to initiate your return:
Subject: Return Request – Order #[Your Order Number]
Dear Modish Attire Store Customer Care,
I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]).
Items for return/exchange:
– [Product Name]
– [Size/Color]
– [Reason for return] [For exchanges, please specify desired alternative:
– [New Product Name]
– [New Size/Color]]
I confirm the items are unworn, unwashed, and in original condition with all tags attached.
Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
We handle all returns with the same discretion as our private label operations. For further assistance, our style consultants are available at [email protected].